Booking Info
ARE YOU A CUSTOMER?
Understanding your customer status helps us direct your booking to the right team, apply the correct pricing, and prepare the right documentation before we arrive.
CHOOSE THE RIGHT BOOKING OPTION — IT MATTERS!
Select the category that best describes you to find the right booking path.
New Customer
FIRST TIME WITH US?
Welcome! You’ve found Adelaide’s most specialised appliance repair service. Here’s what to expect:
- Book online for a 10% discount
- You’ll receive an SMS confirmation
- Paul will call 30–45 mins before arrival
- Fixed pricing — no hidden surprises
- Same-day repairs for most common faults
Returning Customer
BEEN HERE BEFORE?
Great to have you back! As a returning customer you already know the process. A couple of things to note:
- If this is a warranty-related issue, use our Warranty Claim form
- If it’s a new fault, book online as normal
- Loyalty benefits may apply — ask Paul when booking
- Reference your previous booking for faster service
Rental / Agent
PROPERTY MANAGER OR LANDLORD?
We work regularly with real estate agencies and private landlords across Adelaide. Important notes for rental bookings:
- A tax invoice will be issued automatically
- We require the property address and your agency details
- Access arrangements must be confirmed before arrival
- Tenant must be informed of the appointment
- Payment is required at time of service unless a prior arrangement has been made
Business / Tax Invoice
NEED A TAX INVOICE?
If you’re booking on behalf of a business and require a GST tax invoice, please use our business booking path:
- Provide your ABN at time of booking
- A tax invoice will be emailed after the repair is completed
- Standard fixed pricing applies
- 30-day payment terms available for approved accounts — contact us to discuss
THE RIGHT CATEGORY MEANS BETTER SERVICE FOR YOU
Selecting the correct customer type isn’t just administrative — it directly affects:
- Which technician or team handles your job
- What documentation you receive (receipt vs tax invoice)
- What pricing tier applies to your booking
- How we schedule your appointment in our system
- Whether warranty terms apply to your repair
If you’re unsure which category applies to you, simply call us and we’ll help you choose the right option.
Serving Adelaide Since
Price Repairs
SA Family Business
Visit Fix Rate