PRIVACY POLICY

1. Our Commitment to Privacy

Adelaide Corporate Pty Ltd (ABN: 13 145 484 313) trading as Adelaide Appliance Repairs® is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By using our website, you consent to the data practices described in this policy.

2. Information We Collect

We may collect the following types of personal information:

• Contact information — name, phone number, email address, home or rental property address
• Booking information — appliance type, fault description, preferred appointment times, photos you upload
• Payment information — we do not store card details; payments are processed at time of service
• Technical data — IP address, browser type, pages visited, time spent on site (via Google Analytics)
• Communications — records of emails, SMS messages, or phone calls with our office

3. How We Collect Information

We collect information in the following ways:

• When you complete our online booking form
• When you contact us by phone, email, or SMS
• When you submit a warranty claim form
• Automatically via cookies and analytics tools when you browse our website

4. How We Use Your Information

We use the personal information we collect to:

• Schedule and confirm repair appointments
• Contact you regarding your booking or repair status
• Process warranty claims
• Send appointment reminders via SMS
• Improve our website and services
• Comply with legal obligations
• Send occasional service-related communications (you may opt out at any time)

We will not use your information for unrelated purposes without your consent.

5. Disclosure of Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Our technicians — to carry out your repair booking
• Service providers — such as SMS platforms or booking systems used to operate our business
• Legal authorities — if required by law or to protect our rights

Any third parties we share data with are required to keep it confidential and use it only for the purpose it was shared.

6. Cookies & Analytics

Our website uses cookies — small data files stored on your browser — to improve your experience. We use:

• Google Analytics — to understand how visitors use our site (anonymised data)
• Session cookies — to remember your preferences during your visit
• Consent cookies — to record your acceptance of our Terms of Service banner

You can disable cookies in your browser settings, though this may affect some site functionality.

7. Data Security

We take reasonable steps to protect your personal information from misuse, loss, and unauthorised access. Our website uses HTTPS encryption. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

8. Access & Correction

Under the Australian Privacy Principles, you have the right to access the personal information we hold about you, and to request corrections if it is inaccurate. To make a request, contact us using the details below. We will respond within 30 days.

9. Retention of Data

We retain your personal information for as long as necessary to provide our services and comply with legal obligations — typically no more than 7 years for financial records, and 2 years for general service records.

10. Links to Other Websites

Our website may contain links to other websites. We are not responsible for the privacy practices of those sites and recommend you review their privacy policies.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised date. We encourage you to review this policy periodically.

12. Complaints

If you believe we have breached your privacy, please contact us first. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

13. Contact Us

For any privacy-related queries:

• Phone: 0411 377 955
• Email: repairz@in-box.com.au
• Address: 617 Goodwood Road, Panorama SA 5041